Privacy Policy
We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us regarding our services.
Information We Collect
We may collect and process the following personal information:
- Name
- Email address
- Telephone number
- Postal address
- Business information provided through contact forms or enquiries
- Technical data such as IP address, browser type, and website usage statistics
How We Use Your Information
Your information is used only where necessary, including:
- Responding to enquiries
- Providing requested services
- Managing contractual obligations
- Improving our website and customer experience
- Sending relevant service-related communications
We process personal data under the lawful bases of consent, contractual necessity, legitimate business interests, and legal obligations where applicable.
Data Protection
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
Cookies
Our website may use cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience.
Where required, users will be given the option to accept or reject non-essential cookies through our cookie consent banner.
You may also manage cookie preferences through your browser settings.
Third-Party Services
We may use trusted third-party providers such as:
- Website hosting providers
- Analytics services, such as Google Analytics
- Payment processors
- CRM or communication platforms
These providers only process data where necessary and are expected to maintain appropriate security standards.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of your data where applicable
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
- Lodge a complaint with the UK Information Commissioner's Office (ICO)
Contact
If you have any questions regarding this Privacy Policy or how your data is handled, please contact us through the contact details provided on our website.